Vb89 Privacy Policy — our commitment to protecting your data

Vb89 is a licensed online gaming and betting platform serving players in Bangladesh and beyond. We believe that the security and privacy of your personal data is a fundamental right. This Privacy Policy clearly explains what data vb89 collects, why we collect it, and how it is used and protected.

This privacy policy applies to all vb89 products, services, websites, and mobile applications. By using the vb89 platform, you are considered to have agreed to this privacy policy. Our Terms & Conditions and Responsible Gaming PolicyIt is recommended to read this policy alongside our

Vb89 collects certain personal data to operate its services effectively. We only collect what is strictly necessary to provide those services.

We do not collect any sensitive data beyond what is listed above. We never collect information about your religion, political views, or health.

Vb89 collects your data through several methods. We maintain full transparency throughout and only collect data with your consent.

• Registration Form: Information you provide when opening an account is collected directly.
• KYC verification: Documents submitted during identity verification are collected.
• Payment Processing: Relevant financial information is collected during deposits and withdrawals.
• Automatic Collection: Technical data is collected through cookies, log files, and tracking technologies while you use the platform.
• Customer Support: Information exchanged when contacting the support team is retained.
• Third Parties: Verified information may be received from payment providers or KYC service providers.

Vb89 uses your data solely for specific, legitimate purposes. We never use your information beyond what has been authorized.

• Account Management: To create, verify, and maintain your account.
• Service delivery: To ensure the smooth operation of gaming, betting, and payment services.
• Security Assurance: To prevent fraud, money laundering, and unauthorized access.
• Legal obligation: To meet the requirements of licensing authorities and law enforcement agencies.
• Customer Support: To resolve your issues and provide support.
• Personalized Experience: To show you games and offers tailored to your preferences.
• Contact: To send you important updates, promotions, and security alerts.
• Service improvement: To improve platform quality and enhance the user experience.

Vb89 never sells your personal data. However, there are specific circumstances where sharing may be necessary:

• Payment Providers: Payment gateways such as bKash, Nagad, and Rocket receive limited data solely for processing transactions.
• KYC Service Provider: Necessary information is shared with trusted third parties for identity verification purposes.
• Law Enforcement: Data may be disclosed as part of a court order or lawful legal process.
• Licensing authority: Information is shared as required to comply with regulatory authority directives.
• Business Changes: In the event of a company merger or acquisition, data may be transferred to the new controlling entity.

Outside of the cases listed above, your data is never shared with third parties. All third parties are contractually required to comply with our privacy standards.

Vb89's website and app use cookies and similar technologies to enhance and personalize your experience.

You can disable cookies at any time through your browser settings. However, disabling essential cookies may limit certain features of the platform.

Vb89 uses industry-leading security measures to protect your data. Our security infrastructure is continuously updated and improved.

• SSL/TLS Encryption: All data transfers are protected with 256-bit SSL encryption.
• Two-Factor Authentication: Two-factor authentication (2FA) is available for account login.
• Firewall protection: An advanced firewall system protects our servers against cyber attacks.
• Regular Security Audits: Third-party experts conduct regular security audits.
• Data Backup: Encrypted backups are maintained for all critical data.
• Restricted access: Only authorized personnel may access the data they need.
• Data breach response: In the event of a security breach, affected users will be notified within 72 hours.

As a vb89 member, you have a number of important rights regarding your personal data. We fully respect and uphold each of these rights.

Vb89 does not retain your data longer than necessary. Separate retention periods are defined for different types of information.

• Account Information: Retained while your account is active and for up to 5 years after closure.
• Financial Transaction Records: Retained for up to 7 years as required by law.
• KYC documents: Retained for 5 years after account closure.
• Customer service records: Deleted 3 years after last contact.
• Website Logs: Automatically deleted after 90 days.
• Marketing Data: Deleted within 30 days of consent withdrawal.

Once the applicable retention period expires, data is securely and permanently deleted or anonymized.

Vb89 is a responsible gaming platform. Our services are strictly for users aged 18 and above.

• We do not knowingly collect personal data from anyone under the age of 18.
• Age verification is mandatory at registration.
• If we become aware that any minor's data has been collected inadvertently, it will be deleted immediately.
• If you believe your child has registered on our platform, please contact us immediately.

Vb89 reserves the right to update this privacy policy as needed. We are committed to communicating any changes with full transparency.

• For significant changes, notice will be provided via email or on the platform at least 14 days in advance.
• For minor changes, only the "Last Updated" date at the top of the page will be revised.
• Continued use of the platform after any changes constitutes your acceptance of the updated policy.
• If you do not agree to the changes, you may request to close your account.

Contact our support team to request an archived copy of a previous version of this policy.

If you have any questions, concerns, or requests regarding this privacy policy, please contact us through the following:

• Email: support@vb89.biz
• Support: Platform live chat (available 24/7)
• Response Time: Typically within 24–48 hours